Ask how caregivers are screened. Background checks, reference verification, and in-person interviews should all be standard.
Ask what happens when a caregiver calls out. A dependable agency has a backup plan that does not leave your family scrambling.
Ask who writes the care plan and how often it is reviewed. Plans should be specific to the person and revisited as needs change.
Ask about minimums, discounts, and how billing works, in writing, before you commit.
Finally, trust the consultation itself. If you feel rushed before you are a client, you will feel rushed after.